Sylvan Lake is located in central Alberta, just west of the city of Red Deer.
Sylvan Lake Fire Department provides fire, rescue and emergency medical services to the Town of Sylvan Lake, a portion of Red Deer County and Summer Villages of Norglenwold, Jarvis Bay, Halfmoon Bay, and Birchcliff. They also provide mutual aid response to surrounding communities on per request, with a total service area of approximately 382 square kilometres.
The Sylvan Lake Fire Department currently consists of one career Fire Chief, one career Deputy Chief, three volunteer Captains, three volunteer Lieutenants, three volunteer Training Officers, twenty four volunteer Firefighters.
Sylvan Lake use FP2 extensively in their day-to-day operations, and have had the software since 2008. They provide Inspection reports using the FP2 Inspection module, track hydrant locations and information, manage their inventory servicing, and most importantly, use the FP2 Compensation module to generate timesheets for personnel pay calculation.
Since they don’t have lots of people using FP2, they have a limited number of user licences, and their additional plugins, like the Invoicing module, allow them the generate invoices for their Ministry of Transportation billing directly from FP2, without filling out separate forms.
The simplicity to navigate throughout FP2 Software has saved countless hours of administration. Above all the customer support at FP2 is remarkable from sales to technical support. Would recommend this records management software to any fire department.